10thAnniversary of
Net Promoter ®
10 Years of Driving Customer Loyalty
Miami . January 30-31, 2014
Eden Roc Miami Beach
www.edenrocmiami.com
ONE WEEK TO GO!

If you're not there, here's what you'll be missing:
• Rick DeLisi (CEB) asking if your customers will be loyal tomorrow.
• Jill Dean (BrandBiology) refereeing a face-off between grumpy techs and grumpy customers.
• Cortilia Lin (Royal Philips) explaining how to use Net Promoter economics to gain management buy-in.
• Patrick Villella (TriNet) showing how you can reshape your program and raise the bar.
• Richard Owen (Satmetrix) and his theories about friends with benefits and enemies with consequences.
• …and networking opportunities with your Net Promoter peers.

And the first 15 people who use the discount code Missing receive $600 off the conference or $1000 off Net Promoter Certification.

DOWNLOAD THE EVENT APP FOR ALL THE LATEST UPDATES! Please click on http://ativ.me/satmetrix2014. You will then need to key in a username and password:

Username: Satmetrix2014
Password: Miami2014

Days
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Speaker Lineup
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Jill Dean

CEO and Founder, Brand Biology

Jill Dean is CEO and co-founder of Brand Biology Ltd (formerly Power Train (UK) Ltd), a brand experience and behavioral change consultancy specializing in the delivery of ground-breaking programs that bring brands to life, changing behaviors and cultures by winning hearts as well as minds. Brand Biology applies its unique approach to the challenges facing…

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Rick DeLisi

Senior Director and Executive Advisor, CEB

As a senior director and executive advisor for CEB, Rick’s intense passion for communications and customer relations is only rivalled by his love of college basketball.  When his alma mater Syracuse University isn’t playing, Rick’s attention is focused on helping executives unlock the extraordinary potential of communication to solve business problems and contribute to the…

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Mark Norman

President, ZipCar

When it comes to putting the “Zip” in Zipcar, no one has more drive than Mark Norman, President of ZipCar. With more than 20 years experience leading businesses in transportation, technology and consumer services, he doesn’t need GPS to move a company in the right direction. Mark has been in the car sharing industry since…

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Jeff Johnson
Jeff Johnson

CEO, Covario

Jeff Johnson was recently named CEO of Covario, Inc., a leading independent search, social, and content marketing firm.  Along with Co-CEO Mike Gullaksen and CFO/CCO Claire Long, the new leadership team is responsible for overall revenue growth, operational excellence and client satisfaction at the firm.  Jeff in particular heads-up Covario’s worldwide client service, business development,…

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Fred Reichheld

Author, The Ultimate Question 2.0, Bain Fellow and founder of Bain & Company's Loyalty Practice

Author, The Ultimate Question 2.0, Bain Fellow and founder of Bain & Company’s Loyalty Practice

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Richard Owen
Richard Owen

Co-Author, Answering the Ultimate Question and Satmetrix CEO

Co-Author, Answering the Ultimate Question and Satmetrix CEO

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Joseph Jaffe

Founder & Partner of Evol8tion, LLC

One of the most sought-after consultants, speakers and thought leaders on innovation, marketing, new media and social media, Joseph Jaffe is Founder & Partner of Evol8tion, LLC (www.startupsforbrands.com), an innovation agency that matches early stage startups with established brands to partner via mentoring, pilot programs, investment and/or acquisition. Evol8tion launched in January 2012 with Anheuser-Busch…

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Patrick Villella

Vice President of Client Services, TriNet

Patrick Villella joined TriNet in 2007 as Director of Sales for the Northeast, Midwest, and Mid-Atlantic regions. In 2011, he was promoted to Vice President, Human Capital Services and then in 2012, he was promoted again to his current position of Vice President of Client Services, where he oversees the human capital services, client services,…

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Kimberly Simpson

North American Customer Experience Program Leader, Philips Healthcare Software

Kimberly Simpson leads the North American Customer Experience Program for Philips Healthcare’s Software Customer Services (SCS) group, focusing on Healthcare IT solutions for Radiology, Cardiology, ICU and Perinatal. By regularly discussing results with different teams and SCS Leadership, she develops targets and initiatives to improve customer experience. SCS utilizes the Satmetrix platform to deploy surveys…

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Deb Eastman
Deborah Eastman

Chief Customer Officer, Satmetrix

Chief Customer Officer, Satmetrix

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