 |
Times of economic turbulence provide the true test of your company and its customer relationships. Management’s instinctive reaction may be to cut services and focus internally.
But staying close to customers has never been more important than it is today.
That’s why this year’s European Net Promoter Conference will focus on embracing customer experience as a winning strategy in today’s challenging market.
Fred Reichheld
Author of The Ultimate Question |
Neil Berkett
CEO, Virgin Media
|
Richard Owen
CEO, Satmetrix and co-author of Answering the Ultimate Question |
Laura Brooks
VP Research & Consulting, Satmetrix and
co-author of Answering the Ultimate Question |
Rob Markey
Head of Customer Strategy and Marketing Practice, Bain & Company |
Other Featured Speakers:
- Marc Anné, Vice President Customer Insight & Advocacy, Orange Business Services
- Federico Cesconi, Director of Business Intelligence, Cablecom GmbH
- Georgio Cavalieri, Director of Customer Experience, Fiat Group Automobiles
- Roberta Gianello, Customer Experience Manager, Fiat Group Automobiles
- Martin Green, Vice President, Satmetrix EMEA
- Suhail Khan, Vice President Customer Experience, Philips International
- Dr. Paul Marsden, Clickadvisor.com and author of Connected Marketing
- Mathias Rytz, Vice President, Innovation & Growth, Swiss Reinsurance Company Ltd
- Colin Shaw, Founder & CEO, Beyond Philosophy
What does it mean to “embrace” your customer’s experience?
- Retain core customers and recurring revenues by delivering exceptional experiences.
- Control costs intelligently so you can continue to invest in strategic clients and segments.
- Grow efficiently by creating more Promoters that sing the praises of your brand.
- Collaborate with customers and employees to deliver value while streamlining processes.
- Stay engaged with timely feedback as customer priorities and the competitive landscape shift.
Join us in London on 4-5 June to hear how companies are using Net Promoter as a practical approach to achieve these goals. You will leave armed with new ideas to embrace your customers and turn them into Promoters.
While you're in London, why not take your Net Promoter expertise to the next level? The Net Promoter Certification Course will be held June 1-3, just before the conference. Click here for more information on certification.
|
|
|
|
