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Net Promoter® Customer Loyalty Certification Course
14-16 June 2010
Grange St. Paul's Hotel, London
 While you're in London, why not take your Net Promoter expertise to the next level? The Net Promoter Customer Loyalty Certification Course will precede the London Conference, offering an unparalleled week of learning and practical application of customer loyalty best practice.
Net Promoter Certification, developed by Satmetrix and Fred Reichheld, is a three-day, intensive training course for leaders and core team members of customer loyalty and customer experience programs. The course curriculum highlights best practices using a combination of lectures, case studies, and team-based discussion and problem solving. Participants master the key concepts and approaches for using Net Promoter in a variety of operating environments, including the unique needs of B2C and B2B businesses.
Net Promoter Certified Associates complete the 3-day training course and successfully pass a certification examination covering all core elements of the Net Promoter discipline.
Special Package Pricing: Attendees can participate in the Net Promoter Conference and Certification Course for special package pricing.
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