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The key to building customer loyalty?
Innovate and take actions that transform your customers' experience, and your culture.
The London Net Promoter Conference is the ideal event to get energized with new ideas and insights for your customer experience programme.
At the conference, we have over 300 customer experience professionals sharing insights, innovations and customer experience best practices to drive business results.
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Conference
Net Promoter Conference, 16-17 June
Hear from industry leaders and customer loyalty experts as they share their knowledge and expertise in creating, developing, and managing customer experience programmes that produce real, tangible results.
View Agenda | View Speakers
The Venue
Park Plaza Riverbank London
18 Albert Embankment
London SE1 7TJ
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Keynote Speakers
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Rishi Dave
Executive Director, Online Marketing, Dell, Public and Large Enterprise
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Fred Reichheld
Author, The Ultimate Question and Bain & Company Fellow
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Isabelle M. Conner
Global Head of Marketing, ING Group
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Richard Owen
Co-Author, Answering the Ultimate Question and Satmetrix CEO
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Suhail Khan
Vice President and Head of Worldwide NPS, Royal Philips International
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Anthony Thomson
Co-Founder and Chairman, Metro Bank PLC, and Chairman of the Financial Services Forum
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Rob Markey
Partner and Global Head of Bain & Company's Customer Strategy and Marketing Practice
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Stephen Beynon
Group Managing Director, Consumer and Small Business, eircom
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Jagdish Parihar
Managing Director and Global Head, Cotton, Olam
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Oliver Rack
Vice President, World Service at American Express
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Carey Sealy
Director, Customer Loyalty Programs, CHEP
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Additional Speakers
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