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Net Promoter® Customer Loyalty Certification Course
February 3-5, 2010
Grand Hyatt Hotel
New York
 The Net Promoter Customer Loyalty Certification Course immediately follows the Conference, offering an unparalleled week of learning and practical application of customer loyalty best practice. The course is now SOLD OUT, but conference attendees can still take advantage of the $300 package discount (conference+certification) by registering for an upcoming spring certification course.
Click here for upcoming course schedules.
Net Promoter Certification, developed by Satmetrix and Fred Reichheld, is a three-day, intensive training course for leaders and core team members of customer loyalty and customer experience programs. The course curriculum highlights best practices using a combination of lectures, case studies, and team-based discussion and problem solving. Participants master the key concepts and approaches for using Net Promoter in a variety of operating environments, including the unique needs of B2C and B2B businesses.
Certified Net Promoter Associates complete the 3-day training course and successfully pass a certification examination covering all core elements of the Net Promoter Discipline.
Special Package Pricing: Attendees can participate in the Net Promoter Conference and Certification Course for special package pricing.
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