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Videos
 ING - Net Promoter Benefits and Key Learnings
ING Global Head of Marketing Isabelle Conner on the benefits of Net Promoter and key learnings from their ongoing journey to improve the customer experience. (Recorded at 2009 Net Promoter Conference in London)
 Lenovo Uses Net Promoter to Delight Customers
Chris Askew, SVP Worldwide Services at Lenovo, emphasizes the importance and benefits of delighting, rather than merely satisfying, customers. (Recorded at 2009 Net Promoter Conference in London)
 Misys Banking Compensates Employees on Net Promoter
Guy Warren, EVP and General Manager, reveals how Misys motivates employees to rally around the customer experience and Net Promoter®. (Recorded at the 2009 Net Promoter Conference in London)
 Virgin Media Net Promoter Program Results
During a presentation at the 2009 Net Promoter® Conference, Virgin Media CEO Neil Berkett shares financial benefits his company has seen as a result of their Net Promoter program and his personal insights on the power behind the Net Promoter metric.
 Customer Service and Company Culture at Zappos.com
Learn more about Zappos.com's unique approach to customer service and company culture in this short video of CEO Tony Hsieh, who spoke at the January 2009 Satmetrix Net Promoter® Conference in San Francisco.
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