Now is the age of Net Promoter® 2.0. From its roots as the score for measuring customer loyalty, NPS®
has grown to be an entire system
for applying customer experience improvement concepts across
your business.
At the Conference
Join key speakers as they share their remarkable stories as told in The Ultimate Question 2.0Become a Certified
Net Promoter Associate
Learn how to apply the Net Promoter discipline. Attend Certification:
January 30 to February 1.Driving Results
Understand how adopting a system, not just a metric, will deliver impressive results in your organization by learning from the journeys that others have taken.
Getting Social
As customers increasingly share experiences through Social Media, find out how organizations are managing and reacting to the fastest sources of word-of-mouth.