Jill Dean
CEO and Founder, Brand Biology

Jill Dean is CEO and co-founder of Brand Biology Ltd (formerly Power Train (UK) Ltd), a brand experience and behavioral change consultancy specializing in the delivery of ground-breaking programs that bring brands to life, changing behaviors and cultures by winning hearts as well as minds.
Brand Biology applies its unique approach to the challenges facing today’s businesses. Employee engagement, leadership, coaching, performance management, selling and the customer experience – wherever there’s a gap between what a brand is promising and the experience that’s being delivered, brand activation is the route to achieving long-lasting behavioral change, and real business results, within organizations.
Their work extends across a broad spectrum, achieving results in different industries, countries and cultures. Their prestigious client list includes organizations as diverse as Virgin Media, Daimler Middle East, Geodis (EMEA and Americas), British Gas, Mercedes-Benz, Jaguar Land Rover, Aviva Health, Virgin Atlantic, Marks & Spencer, Scottish Widows and Kraft Europe.

At the 2013 Net Promoter Customer Experience Conference in London, Jill wowed the crowd and received a Net Promoter Score of 92! Her presentation is not to be missed.