When it comes to putting the “Zip” in Zipcar, no one has more drive than Mark Norman, President of ZipCar. With more than 20 years experience leading businesses in transportation, technology and consumer services, he doesn’t need GPS to move a company in the right direction. Mark has been in the car sharing industry since 2006 when he took the wheel at Flexcar, a Seattle-based car sharing company. He became president of Zipcar in 2007, when Zipcar acquired Flexcar, creating the world’s largest car sharing network. During his tenure at Zipcar, he has managed the company’s growth in 20 major metropolitan areas, and on more than 300 college campuses in the United States, Canada, the United Kingdom, Spain and Austria.
Mark and the Zipcar team are focused on expanding Zipcar’s leadership position in technology innovation, sustainability, and member service while continuing to revolutionize personal mobility. Powered by the global network of Avis Budget Group, Mark is driving Zipcar’s growth across geographies, technologies and service models.
Mark’s career has been defined by leveraging operational best practices to ensure customer satisfaction and revenue growth. His ability to streamline complex operations with a focus on what matters most – our members – helps Zipcar continue to expand its global operations with the same entrepreneurial and member-centric approach that has made Zipcar successful thus far.
Mark has significant executive experience in both early stage and global businesses, including roles as CEO of Flexcar; Chairman, President and CEO of DaimlerChrysler, Canada and Managing Director of Summit Systems, a technology distribution startup. While in the auto industry, he was responsible for teams numbering in the thousands and several billion in revenue. He has spoken at leading conferences and events, including, Meeting of the Minds, Cleantech Forum, Advertising Age and many others. Mark holds an undergraduate degree in Economics from Rice University as well as a Masters in Business Administration from Harvard Business School.